The terms and conditions listed below apply whether a contract has been made verbally or in writing.
The hirer is responsible for the actions and decisions of all passengers on board including all additional costs incurred in performing the contract whether or not they actually travel with the party.
Quotations are given for Car/Minibus Transfers only. Quotations are valid from 7 days unless otherwise notified.
Use of The Vehicle – The hirer cannot assume the use of the vehicle between outward & return journeys nor that will the vehicle remain at the destination for the hirer’s use unless this has been agreed with the Company. The Company reserves the right to levy additional charges for additional mileage or time to that agreed. The charges will be pro-rata and in accordance with booking confirmation.
The hirer is solely responsible for checking the booking correspondence (usually through email/text) for accuracy and completeness. Any errors must be notified to the company as soon as possible. Amendments to bookings can only be considered upon confirmation in writing from the costumer. If the hirer does not receive an update booking confirmation from the company then the hirer must assume that the existing booking has not been amended. It is the hirers responsibility that all trip details are completed and correct. Never should a verbal amendment to any booking be considered as confirmation that the existing booking has been updated.
The Company will not be held liable for incorrect information provided by a Third Party or one of its Employees.
Conformation will be by email or telephone call two to three days before the departure//Transfer date.
Waiting times are, the first 45mins are included after flights are confirmed landed. Delays are exempt provided the Company is notified as soon as possible by any means.
Prices are quoted for the passengers being ready to travel from the address at the booked time; you are reminded that if there are any delays over 15mins there will be a charge for waiting time.
Drivers will not carry any extra passengers over the seating capacity.
Animals will Not be carried on any vehicle, unless by prior agreement by the Company and appropriate restraints or carriers//cages are deployed. Also guide dogs and assistance dogs unless by prior arrangement. The Company reserve the right to charge for extra valeting and disinfecting the vehicle on completion of the transfer.
For all vehicle bookings where we are to pick up from destination over 35 miles from Torbay a pre-payment may be requested. Be it by cash, bank transfer or card payment. Alternatively the total balance must be paid in full on the outward bound journey prior to the hire taking place. All invoices are due for payment 7 days following the invoice date (unless agreed otherwise).
Cancellation by Hirer
If the hirer wishes to cancel the hire 14 days or more before the hire date, other than the initial deposit paid by the hirer, there will be no further costs to pay. If cancelled between 14 and 8 days of the hire date 50% of the cost will be charged. If cancelled 7 days before or less or on the day hire 100% of the cost will be charged.
Cancellation The Company
In the event of emergency or an action by the hirer to vary the agreed conditions, the company may return all monies paid and without further liability and cancel the contract.
Provision of Vehicle
The Company may provide a larger vehicle than the size hired at no addition charge, The company reserves the right to send a replacement vehicle where available to cover the hire in times of breakdown or emergency or will assist in finding local services to aid the onward travel where possible. The Company will not be liable for the quality of this service. The company reserves the right to hire another Operator and vehicle to cover the transfer
The route used, unless the hirer has advised of a particular route or places to be passed en-route, will be at the discretion of the company and/or the driver. The vehicle will depart at the times agreed by the hirer, and it’s the responsibility of the hirer to account for all passengers at those times. The company will not accept liability for any losses incurred by the passengers who fail to follow instruction given by the hirer.
The Company gives advice on journey times in good faith, but does not guarantee the completion of any at a specific time, and will NOT be liable for inconvenience or loss caused by breakdown, delay due to Traffic congestion, Road Closures, Severe / inclement Weather on route, including missed departure times at all ports.
The hours of operation of the driver are regulated by the law and the hirer accepts the responsibility of ensuring the hire keeps to the hours and times agreed by the Company. Neither the hirer nor passengers shall delay or otherwise interrupt the journey in such a way that the driver is at risk of breaching regulations relating to drivers hours and duty time. If any breach is likely to occur the hirer will be responsible for any additional costs.
All vehicles hired are subject to restrictions on carrying luggage for statutory safety reasons and the driver shall be the sole judge as to whether and to what extent passengers’ property is carried. The Company will not accept liability for any damage or loss of any property, which belongs to any passengers and is left on a vehicle.
Any articles of found property recovered from a vehicle will be held at the depot from where the vehicle is based and may be collected from there. It is strongly recommended that personal insurance is taken out for luggage and valuables.
We do not legally have to use or provide child restraints/car seats but would recommend there use if you have them. We will happily store your car seats in a sterile environment during your trip until the return journey. We do not take any responsibility for damage that may be new or pre-existing, and this service is offered in good faith. We ask that you label our car seats with, name, telephone number, date of return trip.
All hires and individual passengers are commended to obtain insurance for those items as the Company is not liable.
Conduct of Passengers
The driver is responsible for the safety of the vehicle. Any passengers whose conduct is in breach of statutory regulations and the driver considers them unfit to travel (for example being intoxicated or abusive) will be removed on the driver’s sole discretion and authority. If the driver considers any passenger to be behaving in such a way as may put other passengers, the driver or vehicle or its contents at risk he may refuse to continue the journey. The hirer will be responsible for all damages caused to the vehicle by passengers during the hiring.
All passengers must wear the provided seat belts at all times whilst the vehicle is in motion. The company will not accept any liability for injury caused, when travelling on board the vehicle due to failure to wear the provided seat belt.
Complaints must be made within 7 days of the date of hire in writing to:
Airports Direct SW 137 St Marychurch Rd Torquay TQ1 3HW No compensation will be paid directly to passengers or Hirers from the company for any reason.
No bill, poster or notice is to be displayed on any vehicle without prior consent of the Company.
Under no circumstances may alcoholic drinks be carried on or consumed upon any Company vehicle
In the event of any soiling or fouling in any of our vehicles a charge of £50.00 will be made by Cash or existing Credit or Debit card for cleaning cost at the time of occurrence.
All vehicles are non-smoking.
The quotation given is based on operating costs at the date of the quotation.
When more than 28 days elapse between the date of the quotation and the date of departure, the company reserve the right to pass on increase in the cost of fuel or any other increase costs resulting from Government action.
We reserve the right to charge an extra valeting/repair due to soiling or damages made by the hirer to any Company Vehicles.
Any booking, or any dispute or claims arising from the same shall be subject to the Court of competent jurisdiction in England.
No drivers, servants or agents of the company have the power to change, amend or cancel any of these conditions.